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A bank mandate is a feature through which you authorise AutoPe to pay your bills automatically through your bank account.
AutoPe will debit your bill amount from your bank account a couple of days before the due date and pay your utility bills as per your instructions.

A bank mandate is a feature on AutoPe through which you authorize AutoPe to pay the utility bills on your behalf. AutoPe will debit your bank account with the bill amount before the due date to pay all your recurring payments.

Once you give a mandate, Auto Pe will manage your recurring bill payments.
Auto Pe will automatically debit your account with your bill amount before your due date and pay your bills for every billing cycle. You do not have to enter OTP to authorise these payments as they are automatically paid via bank mandate.

Mandate amount is the maximum amount that Auto Pe can debit from your account.
Note- Your account is debited with your actual bill amount and not the mandate amount.

Your account will be debited two days prior to your payment due date.

Once the amount is debited successfully, your bill will be paid within 24-48 hours.

You can link your bank account, credit card and UPI ID to avail the services of AutoPe. Your linked card/bank account will be debited for each transaction.

Once you have set up an e-mandate, you cannot modify it. Though, you can always set up a new mandate.

Yes. It is safe to set up an e-Mandate which is a payment service initiated by RBI and the National Payments Corporation of India (NPCI). The solution will facilitate all kind of interbank, electronic transfers for bulk volume payments in easy ways. Through NACH, any payment can be made through ECS irrespective of the geographical location of the banks across the nation.

Your money is safe in the banking system. Once we receive the confirmation of the transaction from the bank, your bills will be successfully paid. Generally, it takes 24-48 hours for the status to reflect in your account.

The transaction will be declined in case the account has insufficient funds and your bill will not be paid.

You can check the ‘History’ page to keep a tab on all your transactions.

A credit card mandate is a feature through which you authorise AutoPe to pay your bills automatically through your credit card.
AutoPe will debit your bill amount from your card account a couple of days before the due date and pay your utility bills as per your instructions.

A credit card mandate is a feature on AutoPe through which you authorize AutoPe to pay the bills on your behalf. AutoPe will charge your credit card with the bill amount before the due date to pay all your utility bills. Remember that this feature is valid for recurring payments only and not for ‘once-only’ payment.

Credit card mandate account is the maximum amount you permit AutoPe to charge your credit card with, in order to pay the utility bills.
Remember that your credit card will be charged with the actual bill amount and not the mandate amount.

No, you will not be charged with an extra fee for setting up credit card mandate.

After you set up a mandate for automatic fund transfers, AutoPe will manage your recurring bill payments on your behalf. It will automatically charge your credit card with the bill amount before the due date and will pay your bills for every billing cycle. You do not have to enter OTP every time to authorise these payments once you have set up a mandate.

Yes, you can set up a new mandate but you cannot modify the existing one.

Yes. It is safe to set up an e-Mandate. a payment service initiated by RBI and the National Payments Corporation of India (NPCI). The solution will facilitate all kind of inter-bank, electronic transfers for bulk volume payments in easy ways. Through NACH, any payment can be made through ECS irrespective of the geographical location of the banks across the nation.

The transaction will be declined if your credit card does not have the credit limit and your bill will not be paid.

Go to ‘History’ page in the AutoPe app to keep a tab on all your transactions.

UPI mandate is a feature through which you authorise AutoPe to pay your bills automatically through your VPA.
AutoPe will debit your bill amount from your UPI account a couple of days before the due date and pay your utility bills as per your instructions.
*Re. 1 is debited from your account to sign the mandate

Developed by the National Payments Corporation of India (NPCI), an RBI regulated entity, UPI is an instant real-time payment system that facilitates bank-to-bank transactions.
It is built over the IMPS (Immediate Payment Service) infrastructure to instantly transfer money from one account to another.

UPI ID or VPA is a virtual payment address, a unique ID that enables registered UPI users to make payments without entering additional bank account details. The UPI ID is unique to every user and is linked to the user’s bank account and mobile number.
Yes, it is safe to share your UPI ID with anyone since now the user does not need to share his/her account number, he/she can instead share the UPI ID to facilitate fund transfer.

You do not need the bank account number or a specified amount of money in your wallet to transfer funds from one account to another. UPI withdraws and deposits funds directly from the bank account whenever a transaction is requested.

Setting the UPI mandate means that you are allowing AutoPe to automatically pay your bills for every billing cycle via UPI transfer. UPI mandate is used in the scenarios where the money is to be transferred later but you give the commitment to do so beforehand.

Yes, it is safe to set up UPI mandate which is a payment service initiated by RBI and National Payments Corporation of India.

No, you would not be charged for setting up the UPI mandate or for paying your bills through it.

In such a case, the amount would be transferred back to your account immediately. In case if the transaction is not reversed, you can contact your bank for the same.

Do not worry! Your money is safe in the banking system. Generally, it takes 24-48 hours for the status to reflect in your account.

In case the account has insufficient funds, the transaction will be declined and your payment will not be successful.

Go to AutoPe’s ‘History’ page to check all your transactions.

Delhi Metro Corporation in collaboration with AutoPe is coming up with a Zero Human Intervention Smart Card to ensure a safe commute for its users. With AutoPe Smart card, users will be able to recharge their card automatically at Automatic Fare Collection (AFC) gate without having to wait in the long recharge queues.

Earlier users had to wait at metro’s AVM machines to top up their smart card even if they have already recharged their smart card through a wallet. But now your smart card will be automatically recharged with AutoPe’s auto top-up feature, enabling you to avail a seamless commute without any hassle. Plus with this new metro card, users can enjoy an additional 5% discount on metro top-ups.

Yes. You can avail this Auto Top-up feature for your existing Delhi Metro Smart Card by registering yourself at AutoPe app or website.

User has to download the Autope app in order to avail the exclusive benefits of the Smart Card. After linking your bank account with the biller information, you can travel in the metro without any worries. Whenever the value of your smart card will go below Rs.100, AutoPe will automatically recharge your card with Rs.200 at the Automatic Fare Collection (AFC) Entry Gate itself. AutoPe will auto-debit the topped up value from your account the next working day.

You can order your card through AutoPe’s app and website. AutoPe app is available on both Google Play Store and Apple Store . You can even visit our website http://autope.in/ to register.

Yes, it is necessary.

It is completely safe to link your bank account with AutoPe.

Yes, you will be charged with a nominal fee of Rs. 300/year.

Yes, you have to pay a minimal fee of 1% on every top-up. However, the introductory offer gives you an additional 5% discount on each top up.

Do not worry! Just mail us at support@autope.in. We will get back to you within 48 hours.

First and foremost, do not panic! You need to report the issue at support@autope.in. Post confirmation, your card will be blocked within 5 working days. In case of misuse, the user will be liable to pay the same towards consumption within the said period.

In case of debit failure, under Section 25 in The Payment and Settlement Systems Act, 2007 (Central Govt. of India), the dishonour charge will be levied on your account. The legal action basis the law of the land will be initiated towards debit failure.

Please make sure to maintain sufficient balance in your account. AutoPe shall not be liable for any such charges.

AutoPe Card works for every Metro line except for the airport line. Note that users need to have sufficient balance in their smart card while travelling via Rapid Metro. The auto top-up feature does not work for the rapid metro as of now.

Yes, you can get your card customised with your picture. This will cost you an additional charge of Rs.150. However please note that the image will be verified first as per the policy of AutoPe Payment Solutions Pvt. Ltd.